Refund Policy
At IPTV Reseller Panel, we are committed to providing quality services to all our resellers. Please review our refund policy carefully before making a purchase. Our services are digital in nature and this policy reflects the specific characteristics of IPTV reseller panel services.
Service-Based Nature
Our services are digital in nature and involve the activation of reseller panel accounts and credit allocation. Once credits have been activated and added to your panel, the service is considered delivered.
| Aspect | Details | Status |
|---|---|---|
| Service Type | Digital services — instant delivery on activation | Digital |
| Service Components | Reseller panel account activation + credit allocation | Included |
| Delivery Point | Once credits have been activated and added to your panel | Instant |
| Delivery Status | Service considered fully delivered upon credit activation | No Recall |
Account Activation
Due to the instant activation nature of our services, refunds are generally not available once your reseller panel has been set up and credits have been allocated.
- Panel setup is completed instantly upon payment confirmation
- Credits are allocated to your panel immediately after setup
- Refunds are generally not available once activation is complete
- Exception: Exceptional circumstances reviewed case-by-case (see Section 4)
Issue Resolution
If you experience technical issues or service problems, we encourage you to contact our support team first. We are committed to resolving any issues promptly and ensuring you receive the full value of your purchase.
Review Process
In exceptional circumstances, refund requests may be reviewed on a case-by-case basis. All requests must be submitted within 48 hours of purchase and will be evaluated fairly.
| Requirement | Details | Status |
|---|---|---|
| Timing | Request must be submitted within 48 hours of purchase | Required |
| Circumstances | Must be exceptional — not standard or expected outcomes | Required |
| Support Contact | Support must have been contacted first for issue resolution | Required |
| Review Type | All requests reviewed on a case-by-case basis | Case-by-Case |
| Evaluation | All requests evaluated fairly and impartially | Fair |
Contact
For refund inquiries, contact us using the details below. We aim to respond to all refund-related requests within 24 hours.
